Whilst Techaya takes all reasonable care to ensure that products supplied are fault free, occasionally problems do occur and should that happen a formalized returns procedure will ensure the prompt resolution in these cases.
The definition of defective products falls into three categories as described below:
• DOA - Defective On Arrival
• Under Warranty Defective products
• Out of warranty Defective products
DOA is defined as a product that fails upon installation. DOA products may be returned for exchange. To receive replacement goods, products must be returned complete (all packaging materials, accessory items, power cords, software, etc.) along with an RMA number as detailed below (under warranty procedure)
Under warranty Defective products are defined as products which are failing in material and workmanship under normal wear and tear for a period of one (1) year after date of purchase. Such defective products may be repaired free of change.
Please fill in and submit the RMA Request Form
Once the completed form has been received and processed it will be returned to you with Techaya RMA number appended. This is your authority to return the product
Please ensure that this document accompanies the product when it is returned and that a copy is retained such that you can refer to it when requesting an update on the progress of a repair.
The RMA number will be valid for 15 days.
All items must be returned prepaid to Techaya repair center. All items returned freight collect or without the proper RMA label will be refused.
We will process your RMA upon receipt of returned goods. Replacement goods will not be approved until such time as a full technical evaluation of the returned product has been completed. 15 working days should be allowed from time of receipt in Techaya's Lab
Out of warranty products will be repaired on a "best efforts" basis, subject to customer acceptance of Techaya repair charge. Customers are responsible for arrangement and payment of shipping costs out of warranty units to and from Techaya's technical support center. Techaya will make reasonable efforts to repair and return repaired units within 30 working days of receipt. Should Techaya deem the units "beyond economical repair" the customer will be informed and an appropriate action will be decided upon and taken.
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